Our commitment to privacy
Angie Home & Community Services (AHCS) respects your privacy and is committed to handling personal information responsibly, securely and with respect for your privacy.
 

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, use our website, make an enquiry or referral, receive services from us, or otherwise interact with AHCS.
 

AHCS handles personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
 

What information we collect
We may collect personal information that is reasonably necessary to respond to enquiries and referrals, arrange and provide services, and manage our relationship with clients and other people who interact with AHCS.
 

This may include:

• your name, phone number, email address and other contact details

• information provided through our contact, enquiry and referral forms

• information about requested services, support needs and preferences

• relevant NDIS, Support at Home or other funding/program information

• information provided by family members, carers, support coordinators, care managers, health professionals or other authorised representatives

• health or other sensitive information where reasonably necessary to arrange or provide safe and appropriate support.
   

How we collect information
We may collect personal information directly from you when you contact us, submit a form through our website, communicate with us by phone or email, or receive services from AHCS.
 

We may also receive information from another person or organisation involved in arranging or coordinating your support, such as a family member, carer, support coordinator, care manager, health professional or service provider.
 

How we use your information
We may use personal information to:

• respond to enquiries and referrals

• assess, arrange and provide requested services

• communicate with clients, families, carers and relevant professionals

• plan and coordinate safe and appropriate support

• manage scheduling, service records and accounts

• respond to feedback, complaints or incidents

• meet applicable legal, regulatory, insurance and record-keeping requirements

• manage and improve our services and business operations.
   

How we protect and share information
AHCS takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure business systems and service providers used for website forms, email, document storage and service administration. Access is limited to people who require the information for legitimate business or service-related purposes.
 

AHCS does not sell personal information.
We may share relevant personal information where reasonably necessary to arrange or provide services, where you have consented or authorised us to do so, or where required or permitted by law. This may include relevant service providers, support coordinators, care managers, health professionals, funding bodies, insurers, professional advisers or technology providers that assist us in operating our services.
 

Some technology and cloud service providers used by AHCS may store or process information using systems located outside Australia.
 

Website forms
Information submitted through our website forms is used to respond to your enquiry, contact request or referral and to assist us in arranging appropriate services.
 

Please avoid providing unnecessary sensitive or medical information through a general online enquiry. If more detailed information is required, AHCS may contact you directly.
 

Access and correction
You may contact AHCS if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
 

We will respond to reasonable requests in accordance with applicable privacy requirements.
 

Privacy concerns and complaints
If you have a question or concern about how AHCS has handled your personal information, please contact us using the details below.

We will take privacy concerns seriously, investigate them where appropriate and aim to respond within a reasonable timeframe.